Straight-Through Processing for Faster Merchant Onboarding

Recent research by Capgemini and MIT has found that “old-world operators with traditional processes” are losing to competitors with faster, more streamlined back-office operations. One of their top recommendations to organizations who want to survive is to adopt Straight-Through Processing as a...

Becoming a Digital Wealth Firm: The Client-Advisor Experience

This is Part 4 in a series called “Becoming a Digital Wealth Firm”. You can read Part 1 here.

Becoming a Digital Wealth Firm: Compliance

In Part 1 and Part 2 of this blog series “Becoming a Digital Wealth Firm”, we covered the basics of why Wealth Management is becoming digital, and how to build a strong foundation for a digital future.

Becoming a Digital Wealth Firm: Back-Office

This is Part 2 in a series called “Becoming a Digital Wealth Firm”. You can read Part 1 here.

Becoming a Digital Wealth Firm: Introduction

The wealth management industry has long been a paper-based, face-to-face industry. Every industry has an “innovation threshold”, to borrow a term from the great management thinker Jim Collins. An innovation threshold is an unspoken standard of innovation that your customers, over time, begin to...

Opening New Accounts is Exhausting Your Clients and Your Advisors

Opening a new account at a wealth management firm can be exhausting. After a client establishes their financial goals with an advisor during their first meeting, collecting the correct paperwork to be filled in by the client and sending the forms can take several business days. Once the client...

Agreement Express Named Top 25 Fastest Growing Companies in British Columbia

Agreement Express has been announced as one of the Top 100 Fastest Growing Companies in British Columbia, according to research by Business in Vancouver. The findings rank B.C. companies by revenue growth since 2011, and Agreement Express ranks 24th, with near-200% growth.

Merchant Acquiring Lessons Learned from the 2008 Mortgage Crisis

Much ink has been spilled about the 2008 Mortgage Crisis. In the U.S, $10 billion dollars worth of subprime mortgages dealt out by Mortgage Companies that were not prepared to assume the risks, inevitably found themselves into a race to the bottom when investor debt turned grotesque. How did...

How to Respond to the Robo Advisor Threat

Since the industrial revolution, there has always been a sense of fear with every new technology. Some of that fear is processed through science fiction; think of the infamously detached HAL-9000 in 2001: A Space Odyssey. And the potential impact of computer technology is constantly widening....

Meeting the Rising Client Expectations in Wealth Management

In financial services, “closing the deal” can mean up to a month of sending paperwork back-and-forth. Some firms are using technology to meet evolving client needs and pull ahead. Others are being left behind.

An incorrectly signed form or an impromptu business trip out of the country can...