The evolution of payments has the greatest potential to transform the consumer shopping experience. Paradoxically, this transformation will take place completely out of sight of the consumer. Consumers will simply enjoy an experience that’s completely seamless and, if necessary, contactless as...
October 22, 2019
Approval Automation as a Tool for Merchant-Acquiring Business Growth
PAC-MAN™ was never a very realistic game. He would eat and eat and eat but never get any bigger.
The Merchant Acquiring game is very much like a realistic version of PAC-MAN™. If Acquirers and ISOs don’t acquire merchants, they’ll be eaten. But make no mistake, the ones who do the most acquiring...
October 14, 2019
Turn Onboarding Operations Into a Client-Centric Experience
Today, consumers expect the same experience from their wealth management firms as they have with BigTechs. According to the Capgemini World Wealth Report 2018, more than 80% of HNWIs are willing to begin a relationship with BigTechs within one year (assuming they offer wealth management...
October 8, 2019
Speed: The Most Important Aspect of the Customer Approval Process
Anyone who has opened a merchant bank account can attest that the client approval process is slow and complex. As margins decrease and merchant attrition increases, bank executives responsible for customer experience are searching for ways to remain competitive. Their goal? To understand the...
October 7, 2019
Improving Client Onboarding: Wealth Management
It is becoming less of a secret how important the client onboarding process is in wealth management, both for the business and the client. In fact, client onboarding is still the number one challenge for firms.
In reality, it’s one thing for firms to know they need to improve, but an entirely...
September 26, 2019
Your Firm Will Lose the Next Generation: Exploring Multi-Generational Wealth
“We all know millennials are on the radar. There is no question, it’s one of the largest transfers of wealth in history. Wealth firms need to act now to get ahead of the millennial curve.” – Steve Scruton, President, Broadridge Advisor Solutions
Wealth Management firms have spent decades...
September 26, 2019
Payment Packages and Efficiency: Key Differentiators
Traditional payments organizations have new competition. It’s not just Square and Stripe, it’s companies like Shopify and PayPal’s Business in a Box that provide full suites of offerings on top of payment processing. Although merchants still require payments to do business, today it seems more...
