Becoming a Digital Wealth Firm: Back-Office

This is Part 2 in a series called “Becoming a Digital Wealth Firm”. You can read Part 1 here.

Becoming a Digital Wealth Firm: Introduction

The wealth management industry has long been a paper-based, face-to-face industry. Every industry has an “innovation threshold”, to borrow a term from the great management thinker Jim Collins. An innovation threshold is an unspoken standard of innovation that your customers, over time, begin to...

Opening New Accounts is Exhausting Your Clients and Your Advisors

Opening a new account at a wealth management firm can be exhausting. After a client establishes their financial goals with an advisor during their first meeting, collecting the correct paperwork to be filled in by the client and sending the forms can take several business days. Once the client...

Agreement Express Named Top 25 Fastest Growing Companies in British Columbia

Agreement Express has been announced as one of the Top 100 Fastest Growing Companies in British Columbia, according to research by Business in Vancouver. The findings rank B.C. companies by revenue growth since 2011, and Agreement Express ranks 24th, with near-200% growth.

Merchant Acquiring Lessons Learned from the 2008 Mortgage Crisis

Much ink has been spilled about the 2008 Mortgage Crisis. In the U.S, $10 billion dollars worth of subprime mortgages dealt out by Mortgage Companies that were not prepared to assume the risks, inevitably found themselves into a race to the bottom when investor debt turned grotesque. How did...

How to Respond to the Robo Advisor Threat

Since the industrial revolution, there has always been a sense of fear with every new technology. Some of that fear is processed through science fiction; think of the infamously detached HAL-9000 in 2001: A Space Odyssey. And the potential impact of computer technology is constantly widening....

Meeting the Rising Client Expectations in Wealth Management

In financial services, “closing the deal” can mean up to a month of sending paperwork back-and-forth. Some firms are using technology to meet evolving client needs and pull ahead. Others are being left behind.

An incorrectly signed form or an impromptu business trip out of the country can...

Strategies for Improving Client Onboarding in Wealth Management

It is becoming less of a secret how important the client onboarding process is in wealth management, both to the business and to the client. In fact, according to CEB TowerGroup, 85% of wealth technology executives placed high importance improving client onboarding in 2016 (Source: CEB...

The Role of Onboarding Automation in Growing a Merchant Acquiring Business

Why Onboarding Automation is the Key to Merchant Acquiring Growth

Pac-Man was never a very realistic game. He would eat and eat and eat but never get any bigger.

Beyond Digital Signature in Wealth Management

If you want to solve a client onboarding problem in your organization, digital signature by itself isn’t going to cut it. If anything, it might put your organization at risk by being an unscalable solution.

Wealth Management firms that want to digitalize their processes often reach an impasse...